FAQs

Do you have a question; here is a list of common questions we get from our customers, if you would like to suggest on, please feel free to do so by contacting us here?


General

What is remanufactured equipment?

Remanufactured equipment is a classification of used fitness equipment that has gone through a complete refurbishing process. All of our units are remanufactured in-house by trained manufacturer-certified technicians. During the remanufacturing process, each unit is powder coated and rebuilt with brand new mechanical components and hardware. We always replace all upholstery on strength equipment. Before shipping, each unit is thoroughly diagnosed and tested - the resulting machine both looks and functions like new.

For more detailed information on what components are replaced per machine, or our remanufacturing process in general, please contact us at 1-800-899-3450 or sales@masteryfitness.com and we would be happy to help you!

What lead time can I expect?

Our standard lead time is 2-3 weeks from the time an order is placed for remanufactured, serviced and built-and-tuned new equipment. Brand new boxed equipment and accessories can typically be shipped out within 24-48 hours. We will contact you if there are any deviations from this schedule.

Do you offer extended warranty coverage?

Yes, you may add extended warranty coverage on any of our remanufactured units. We do not offer extended warranty coverage on new or as-is equipment.

Do you price match?

Yes, we will match any authorized dealer’s posted price on our brand new equipment. Price matching remanufactured equipment is a bit trickier due to variability in the production process between companies, but we will certainly assess this on a case-by-case situation.

Shipping

How is my order shipped?

All remanufactured and built-and-tuned new equipment is shipped fully assembled to preserve the integrity of the build. Units are strapped down to a custom plywood-top pallet, padded and packed with a cardboard surround. We ship all cardio and strength equipment via LTL Freight and include curbside delivery free of charge to you.

If you have additional shipping questions, please contact us at 1-800-899-3450 or sales@masteryfitness.com and we would be happy to help you!

Do you ship internationally?

Yes, we regularly ship products internationally and partner with freight forwarders to assist with your logistics and customs paperwork. We are happy to refer you to one of our partner carriers or work directly with your forwarder so that the process is as seamless as possible.

What should I expect for delivery?

We will provide you with the carrier and tracking number once your order ships. All shipments are traceable online via the carrier’s website. When your freight arrives at the local terminal, the carrier’s dispatch will call you to confirm a delivery day and time that is most convenient for you. For all dock-less commercial and residential deliveries, your delivery truck will be equipped with a lift gate. Your driver will assist in the unload and will move the pallet to your first point of entry.

Do you offer installation services?

Absolutely! We have contracts with multiple fitness equipment installation companies nationwide that are ready and able to cater to your installation needs. Please speak with one of our fitness experts so we can provide you with a competitive quote.

What if I receive a damaged item?

Every shipment is insured for their full face value and you are always protected against damage from shipping!

Your only responsibility is to inspect the packaging before you sign for the shipment and to note any obvious visible damage to the packaging on your delivery paperwork. Additionally, you need to contact us as soon as possible about the damage as we only have a short time window to submit a claim. Reporting it weeks later will complicate the process with our freight carriers and delay any resolution.

What is your return policy?

All New and Remanufactured equipment are eligible for our full 30-Day Satisfaction Guarantee return program.

If you would like to return a unit back to us, please contact us first to receive a Return Merchandise Authorization (RMA) number. Once a number has been issued, we will provide you with specific directions as to where the unit will be sent back. Unauthorized returns will not be accepted. Item must be returned to us with original factory packaging and accessories.

Return shipping costs are the responsibility of the Buyer unless there exists prior expressed written consent from Seller stating otherwise. When returning the equipment to us, we recommend using a shipping company that includes online package tracking and insurance on your item.

We will confirm with you once we have received the return shipment and we will either (1) replace the item with an identical item within a reasonable amount of time or (2) issue a refund via the original payment method for the value of the item less 20% to cover our outbound shipping and handling costs. Additionally, in the event you had paid for additional shipping and handling options like assembly/installation service, these additional fees are non-refundable.

Payment

What payment methods are accepted?

We accept all major credit cards and never charge a transaction fee. We also accept personal and corporate checks as well as bank transfers. For larger domestic orders and all international orders, we require payment via Wire Transfer/ACH.

Do you offer financing?

Yes, we are pleased to offer equipment financing through Synchrony Financial Services. Depending on the type of purchase you are making, your purchase may be eligible for 6 month, 9 month, 12 month, or even 18 month no interest financing plans.

Please contact us at 1-800-899-3450 or sales@masteryfitness.com and we would be happy to help you!
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