Refund policy

If you would like to return a unit back to us, please contact us first to receive a Return Merchandise Authorization (RMA) number.  Once a number has been issued, we will provide you with specific directions as to where the unit will be sent back. Unauthorized returns will not be accepted. Item must be returned to us with original factory packaging and accessories.

Return shipping costs are the responsibility of the Buyer unless there exists prior expressed written consent from Mastery Fitness stating otherwise.  When returning the equipment to us, we recommend using a shipping company that includes online tracking and insurance on your item.

We will confirm with you once we have received the return shipment and we will either (1) replace the item with an identical item within a reasonable amount of time or (2) issue a refund via the original payment method for the value of the item less a 20% restocking fee.  All outbound shipping charges and additional shipping and handling charges like assembly/installation service are non-refundable.

Please contact us at customers@masteryfitness.com if you have additional questions.