Our New Machines carry a 1 Year comprehensive parts & labor warranty.
What is Covered?
The warranty covers most aspects of the machines, including labor, which ensures that we will locate and assign a fitness technician to conduct the necessary repair work on the machine. All parts replaced are OEM and typically brand new. This is by far the best warranty in the industry exceeding all standards.
What is Not Covered?
The only exclusions are the wear parts, negligent use, malicious damage, or force majeure.
How to File a Claim
For all claims our customer service department will handle your respective need(s) diligently and professionally. Should you require assistance once the warranty period has expired we will address any concerns and help you to maintain your unit by selling parts at our lowest wholesale cost. In addition, we will locate a service technician in your area that you can contact for any repairs or maintenance. We also offer extended warranties on refurbished machines.
Description of Condition - Refurbished Equipment
Prior to shipping the machines are put through a 42-point inspection, and then stripped down to the bare frame. Frames are powder-coated to perfection, new parts replace the worn, and the machine is brought back to “like new” condition. The machine undergoes a full quality control inspection, placed under stress testing, and once they pass, sent to our packaging department to be professionally packaged and prepared for shipping.